Rocksure provides flexible booking policies so you may plan your future travel with complete peace of mind and confidence, when the time is right, and you feel ready to travel. We appreciate how important holidays are to you and your family and we want to ensure that you feel safe and reassured when travelling now. To help ensure this peace of mind we work closely with our villa and apartment owners, hoteliers, travel providers, and other suppliers at all times to ensure flexible and transparent booking terms for all our guests.
WHY BOOK WITH US? OUR CLIENT PROMISE
· Reduced deposits (from only 10%)
· Flexible balance payments
· No cancellation or amendment fees
· As a TTA member we provide 100% financial protection to you, the consumer
· Transparent terms and conditions for all bookings
· All products checked for covid compliance
· Rocksure is completely independent so we are not tied to any particular suppliers giving consumers greater flexibility
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Please ASK US if you have any questions relating to travel now or in the future. +44 (0) 1993 823809 (UK) +1 718 878 5850 (USA) |
Our dedicated team will be on hand to guide you through every step of your travel experience - from the moment you enquire and book, until the day you arrive home from your holiday, and beyond. In addition, we happily provide travel advice – from the latest travel protocols to specialist local knowledge in your destination.
We work to ensure the safety and wellbeing of our guests to provide the best possible holiday experiences in these ever-changing times.
ROCKSURE MANAGED PROPERTIES – LUXURY EUROPEAN APARTMENTS
All bookings in a Rocksure managed property offer flexible and transparent bookings terms.
Should you require any additional information before booking your stay, please don’t hesitate to get in touch with our team, who will provide all the necessary details for peace of mind / safety measures as well as flexible-booking and cancellation policies. Further details of these safety measures may be found here.
OUR FLEXIBLE BOOKING POLICY
Travel is magical and one of the most important drivers for guests to start planning travel is flexibility.
We introduced a new flexible booking policy to provide peace of mind. If our guests are not able to travel because of any new government restrictions or border closures enforced due to COVID-19, guests can reschedule to alternative dates in the future at no extra charge.
To provide additional flexibility to our guests, we are working closely with owners and suppliers - many of whom now offer more flexible terms with refundable deposit payments and delayed balance payments.
Please also note - as your safety is our top priority and circumstances can change, we monitor our destinations through the resources provided by World Health Organisation and European Centre for Diseases Prevention, as well as updates from governmental travel advisories, to enable us to provide the latest updates and information to our guests.
WE ARE HERE TO HELP
As we welcome guests back to our properties and destinations, our attention is firmly focused on ensuring we have done everything possible to make your travel safe and enjoyable. To help inform and reassure you about what to expect from your holiday, we’ve answered a few of your questions below:
If you have any questions that are not answered here - please just ask us at contact@rocksure.com.
Where can I travel? / Where is safe to travel?
As the world re-opens to travel governments are re-defining the requirements for international travel. At Rocksure we monitor each of our destinations closely. The Foreign, Commonwealth & Development Office, European Commission and US Department of State provide up-to-date travel information to help European and US travellers make informed decisions about their travel abroad. Should you wish to check their advice or information about the destination you are travelling to, please visit the relevant website below, or speak to one of our destination specialists:
What will happen if restrictions change while I’m abroad?
Feel safe in the knowledge that our Operations team at Rocksure monitor all travel requiements, they will be on hand to with precise advice relevant to your local siuation at any time, and will be there to support you as required.
What procedures and protocols are in place if I travel?
We have enhanced cleaning protocols for all of our properties, including adjusted check in and check out times to allow for extra cleaning time, alongside the option of increased or reduced cleaning services during your stay, depending on your preference. Hand sanitiser is available in all properties (although we do recommend also bringing your own for when out and about).
Please find further details of Rocksures Cleaning Policy and Procedures here - https://www.rocksure.com/p/rocksure-managed-apartments-cleaning-policy
Will I get a refund if I have to cancel my booking?
If you are booking a Rocksure owned property and government advice is not to travel then you will have the option of a full refund or to postpone your trip. Please speak to us and ask for our transparent terms and conditions.
What financial protection will I have?
As a member of The Travel Trust Association (TTA) all payments made are held in a trust account. The Travel Protection Plan covers every service which you book from Rocksure from accommodation to transport or recreation – the TTA guarantees that all the money which you have paid is safely protected. Find out more about the TTA here - https://www.thetravelnetworkgroup.co.uk/faqs
Can I get insurance for COVID-19 travel disruption?
It is essential you have the correct travel insurance. You should check that your policy covers you for medical expenses, subsistence, and repatriation in the event that you or a member of your party contract COVID-19 during your holiday.
If you took out a single trip policy or renewed an annual policy after the outbreak began in February 2020, you may not be covered. Whilst we do not sell or recommend specific travel insurance policies ourselves, most insurers now offer policies that offer cover for various coronavirus related incidents. Please contact us for further information contact@rocksure.com.
Please also note changes to the European Health Insurance Cards (EHIC) card for UK residents. If you have any existing EHIC, it will remain valid until the expiry date on the card. For most UK citizens, the UK Global Health Insurance Card (UK GHIC) replaces the existing European Health Insurance Card (EHIC) for new applications. For further information please check the UK government advice here: Healthcare for UK nationals visiting the EU - GOV.UK
Will I need to be vaccinated, have had my booster or have a negative COVID test to travel?
More countries are opening up to travellers who have been double vaccinated and boosted and will ask travellers to present proof of this or provide proof of a negative COVID result to allow entry to the country on arrival. The exact requirements depend on where you are travelling from and the individual country you wish to enter. Our team monitor the changing requirements, consult industry experts, government bodies and our local destination experts on the ground and will help and advise you on the specific entry requirements for your chosen destination.
We will be able to advise if proof of a double vaccintion and booster, or negative test is required, what type of test is accepted and how long before travel you will need to take one.
Please note that the airline you travel with may also have their own COVID requirements before you can board your flight.
Will I have to self isolate or quarantine at my travel destination or when I return home?
Each country has its own requirments relating to self isolation and quarantine on entry, which depend on a number of factors, these range from where you are travelling from, when you are travelling, whether you are fully vaccinated, results of covid testing, sworn declaration forms and agreed corridors of travel between countries, all of which change and get updated regularly. While a lot of countries are easing entry requirements we are able to guide you through any necessary requirements for your chosen destination to ensure you have peace of mind when you book.
What are the Passenger Locator Forms ( PLF ) we have to complete for some countries?
From the 1st July 2020, some EU and non-EU countries introduced a mandatory Passenger Locator Form (PLF) which must be completed either 48 or 24 hours prior to your arrival in the country. We will be able to check the advice for your specific country of travel and provide the necessary guidance for you.
Some useful websites: